How can we help?

Choose your design, then add your details in the personalisation fields on the product page. The options vary by product.

Photo designs have an upload field on the product page. Choose a clear, high-quality image and follow any file guidance shown there.

If your chosen design does not offer an upload, contact us before ordering and we’ll help you find a suitable option.

Choose from the pack sizes available on your product page. The price updates when you select a different quantity.

If you need a quantity that isn’t listed, get in touch with the design and number you have in mind.

Each product page lists exactly what is included, along with the size, materials and any assembly details. Contents vary between seed favours, tissues, confetti, tea and greeting cards.

For seed favours, check the product details and planting guide for the seed information and instructions.

Check the preparation and delivery information shown for your chosen product and at checkout. Personalisation and order size can affect preparation time.

If you need your favours by a particular date, contact us before ordering so we can confirm the available options.

Yes. We can help with personalised favours for your brand, event, guest welcome or customer thank-you.

Visit our business favours page to share your ideas, approximate quantity and the date you need them. You can also attach your artwork or logo.

Email hello@favourbags.com as soon as possible with your order number and the change you need. We’ll check whether it is still possible.

Changes may not be possible once printing or preparation has started, so please check all details before ordering.

If a sample or single-pack option is offered, you can select it on the product page. It’s a helpful way to see the finish before planning a larger order.

If no sample option is shown, contact us to ask what is available for your chosen design.

Please contact us before placing your order, with your chosen product, quantity and the date you need it. We’ll confirm whether we can help before you commit.

Adding an event date to a design does not automatically reserve or guarantee a delivery date.

Please email hello@favourbags.com with your order number and a short description. We’ll help with missing, damaged or incorrect items.

For cancellations, returns and your rights, see our terms and conditions. Your rights for faulty goods also apply to personalised favours.

Share your logo, colours and the style you have in mind through the business enquiry form. We’ll discuss a design that works for your favours.

The artwork field accepts PDF, JPG or PNG files. Please only send artwork you have permission to use.

Tell us about your occasion or brand, the approximate quantity, any date you are working towards and your design ideas. Add your name and email so we can reply.

Your company, phone number and artwork are optional. A quote request is an enquiry, so you can discuss the details with us before placing an order.