Terms of service

Last updated: 22 September 2026

These terms and conditions apply when you shop at FavourBags through favourbags.com. Please read them before ordering and keep a copy for your records. If you have a question, email hello@favourbags.com.

1. Placing an order

Check the product description, design, pack size, personalisation, delivery details and total price carefully before you place your order. The options and contents shown on the individual product page form part of your order.

You must be at least 18, or have permission from a parent or guardian who is responsible for the purchase. Please provide accurate contact and delivery information so we can fulfil your order and contact you if a detail needs checking.

An automatic order acknowledgement confirms that we have received your order. Our contract with you is formed when we confirm that your order has been dispatched, unless we expressly confirm acceptance earlier in writing. If we cannot accept or fulfil an order, we will tell you and refund any payment taken for the affected items.

2. Personalisation & artwork

We use the names, dates, wording and other details you supply. Please check spelling, punctuation and dates before ordering. If you notice an error afterwards, email us promptly with your order number. We will check whether a change is still possible; we cannot promise changes once printing or preparation has begun.

Where a proof is included in your order or agreed quotation, check all details carefully before approving it. A proof is only included when the product description or our written agreement says so. Your approval does not remove your rights if the finished goods differ from what was agreed.

You must have permission to use any photograph, logo, text or artwork you supply, including permission from anyone whose rights would be affected. You give us permission to use those materials only as needed to prepare and fulfil your order. Please do not send unlawful material or anything that infringes another person’s rights. If supplied material cannot be used, we will contact you to discuss an alternative or explain any cancellation and refund.

3. Prices & payment

The price and currency for your selected option are shown before payment. Delivery charges and any applicable taxes are shown at checkout. Available payment methods are those displayed at checkout; payment must be authorised before we fulfil an order.

Offers apply only for the period and conditions stated. If we identify an obvious pricing or description error before accepting your order, we will contact you with the correct information. You can choose whether to proceed; if you do not proceed, any payment for the affected order will be refunded.

4. Delivery

Preparation time and delivery time are different. Check any estimates provided on the product page, at checkout or in a written quotation. If you need your favours for a particular date, contact us before ordering so we can confirm whether that date can be agreed. Entering an event date in a personalisation field does not by itself guarantee delivery by that date.

We will deliver within the time agreed with you or, if no other time has been agreed, within 30 days of the contract being made. If a delay arises, we will let you know. Your legal rights to end the contract for late delivery, including where an agreed essential deadline is missed, are unaffected.

Please check your delivery address. If you need to change it, contact us as soon as possible. The goods remain our responsibility until they are delivered to you or a person you nominate, except where you independently appoint a carrier that we did not offer. If a parcel appears lost or arrives damaged, contact us so we can help.

5. Changes, cancellations & returns

Personalised and made-to-order goods

The usual change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised, such as favours printed with your chosen names, date, photograph or logo. You can still contact us to request a change or cancellation, and we will confirm what is possible. This exception does not affect your rights if goods are faulty, not as described or otherwise fail to meet the contract.

Non-personalised goods

If you are a consumer buying an eligible non-personalised item online, you may cancel without giving a reason. Tell us within 14 days after you receive the goods (or the last item where one order is delivered separately), then send them back within a further 14 days. You may also cancel before delivery.

Email hello@favourbags.com with a clear statement that you wish to cancel. We will provide return instructions. You may use the form below, but you do not have to. Do not send a return to an address on the packaging without checking the correct return address with us.

You are responsible for the direct cost of returning goods when you change your mind. We cover reasonable return costs where goods are faulty or not as described. Please take reasonable care of returned items. We may reduce a change-of-mind refund for loss in value caused by handling beyond what is necessary to check their nature, characteristics and functioning.

For a valid cancellation, we refund the goods and, if you cancel the whole order, the cost of our least expensive standard outbound delivery. Extra charges for a premium delivery option are not refundable under the change-of-mind right. We use the original payment method unless you agree otherwise, without a refund fee. Refunds are made within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. If no goods were supplied, the refund is made within 14 days of your cancellation notice.

Other statutory exceptions may apply to particular goods, such as goods that deteriorate rapidly or sealed goods unsuitable for return for genuine health or hygiene reasons after unsealing. We will identify any applicable exception in the relevant product information; this does not remove rights for faulty goods.

Optional cancellation form

6. If something is wrong

We want your favours to arrive as expected. Please email your order number and a description of any problem. Photographs may help us resolve it, but are not a condition of exercising your legal rights.

Consumer goods must be of satisfactory quality, fit for their agreed purpose and as described. If they are not, you have statutory remedies. These can include a short-term right to reject faulty goods within 30 days, followed by rights to repair or replacement and, where the legal conditions are met, a price reduction or refund. Personalised goods have these protections too. Nothing in these terms shortens the time allowed by law to make a claim.

If we make a printing or production error, we will put it right in accordance with your legal rights. Where a product accurately reproduces incorrect details you supplied, that alone does not make it faulty; please contact us to discuss the available options.

7. About our products

Read the individual listing for dimensions, materials, contents, pack quantities and any care or planting instructions. Screen settings can affect the appearance of colours, and natural materials can have small variations. These variations do not excuse a material difference from the product description or agreed design.

Seed favours are intended for planting, not eating. Store and plant them according to the instructions supplied. Growth depends on conditions such as soil, weather, light and care, so an individual growing result cannot be guaranteed. This does not affect your rights concerning the quality or description of the seeds.

Keep packaging and small loose contents away from young children and pets. Follow any safety, ingredient, allergen and use information supplied with the particular product. Check a venue’s requirements before using confetti or other decorations there.

8. Business orders

For branded favours, larger quantities or a custom brief, use our business enquiry page. An enquiry or quote request is not an order. We will agree the design, quantity, price, timetable and any proof or payment arrangements in writing before work is confirmed.

If you are buying wholly or mainly for your trade or business, consumer-only cancellation rights do not apply. Any additional business terms must be agreed in writing. These website terms apply to the extent they do not conflict with that written agreement.

9. Using our website

FavourBags designs, photographs, illustrations and website content belong to us or our licensors. Buying a physical product does not transfer the right to copy or commercially reproduce its design. This does not affect your rights in artwork you supplied.

Please do not misuse the website, attempt unauthorised access or interfere with its operation. We may update the website and product range from time to time. Links to other websites are provided for convenience; those websites have their own terms and privacy practices.

10. Your information

Our privacy policy explains how personal information is handled, including information used to process orders and enquiries. Shopify provides the platform that powers our store.

11. Our responsibilities & your rights

We are responsible for foreseeable loss or damage caused by our failure to meet these terms or to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.

These terms are governed by the law of England and Wales. If you are a consumer, you keep the mandatory protections of the law where you live and any right to bring proceedings in your local courts. No provision is intended to restrict those rights.

If any part of these terms is found unenforceable, the remaining provisions continue to apply. Changes to these terms apply to future orders; the version in force when your order is accepted applies to that order, unless a change is required by law or agreed with you.

12. Questions & complaints

Contact FavourBags at hello@favourbags.com with your order number where relevant. We will consider your concern and work with you to resolve it. You can also use our contact page.